Archive for September, 2009
Imaginative Customer Service
September 21st, 2009 | No Comments
Imaginative Customer Service to “Take their Breath Away!” If you’re looking for a way to super charge your team on what real customer service means, we highly recommend “Take Their Breath Away(TM): How Imaginative Service Creates Devoted Customers” by Chip Bell and John Patterson, customer service specialists.
Successful companies know that excellent customer service is [...]
Resetting Innovation -like Edison!
September 11th, 2009 | No Comments
Resetting Innovation –like Edison!
As the economy begins to show glimmers of improvement, we would like to share a great article in a recent newsletter about “Resetting Innovation” by our friend, Sarah Miller Caldicott, Great-Grand niece of Thomas A. Edison. Referencing in her newsletters the power of Edison’s Five Competencies that stand as a spot-on timeless [...]
Huge Art Installation coming to Grand Rapids, MI
September 8th, 2009 | No Comments
I’m sure most of us think that nothing all that cutting edge happens in Michigan, but I have to beg to differ. Deborah Adams Doering recently won a juried spot in ArtPrize 2009, an international art exhibition and competition taking place in Grand Rapids, MI on Sept. 23 – Oct. 10, 2009, with her piece [...]
Crowdsourcing an Opera – Taking Collaboration to a Whole New Level
September 2nd, 2009 | No Comments
From Jim Stewart: Micro-blogging service Twitter and London’s Royal Opera House may not be seen as birds of a feather. Founded hundreds of years apart, one represents a stronghold of traditional high culture, the other the fizzing surface of contemporary communication. But the tendency of culture to respond to new technology should never be underestimated—over [...]
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